Publisher 2K has warned users against opening emails or clicking links from its support page after confirming it has been hacked.
More than just a spoof account sending fake emails, 2K Support itself has been compromised, with the hacker sending seemingly legitimate emails containing malicious links. 2K’s support website has gone offline as a result.
If users have clicked on these links already, 2K recommends they immediately change passwords saved in web browsers (like Chrome auto-fill), install anti-virus software, enable multi-factor authentication where possible, and check that no email account forwarding settings have been changed.
Hey folks, please read an important message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY
— 2K Support (@2KSupport) September 20, 2022
2K Support’s Twitter account, which has remained secure, shared the news (above). “Earlier today we became aware of that an unauthorised third party illegally accessed the credentials of one of our vendors to the help desk platform that 2K uses to provide support to our customers,” it said.
“The unauthorised party sent a communication to certain players containing a malicious link. Please do not open any emails or click on any links that you receive from the 2K Games support account.”
The publisher also reminded users that it will never ask for their password or other personal information, and that it will announce when its website and emails are safe to use again.
“We deeply apologise for any inconvenience and disruption that this matter may cause,” it added. “We appreciate the ongoing support and understanding from our player communities.”
The last few days have been a very active time for cyber attacks. Rockstar Games had around 90 videos of Grand Theft Auto 6 gameplay leaked after it became victim to a hack, and though it and 2K share the same parent company of Take-Two Interactive, there’s currently nothing to suggest that the two attacks are related.
Uber was also victim to a hack, allegedly by the same individual that targetted Rockstar, and the company is now working with the FBI and U.S. Department of Justice to investigate the issue. Elsewhere in games, Blizzard also suffered from a breach as more than 40 minutes of Diablo 4 gameplay appeared online.
Ryan Dinsdale is an IGN freelancer. He’ll talk about The Witcher all day.